Frequently Asked Questions
Orders & Shipping
Do you ship worldwide?
Yes, we offer international shipping to most countries worldwide. Shipping fees and delivery times will be calculated at checkout based on your destination.
How long will it take to receive my order?
Orders are usually processed within 1-3 business days. Delivery times vary by location: standard domestic shipping takes 3-7 business days, while international shipping can take 7-21 business days.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
Products & Technical
Are your trading keyboards compatible with both Mac and Windows?
Yes, our trading keyboards are fully compatible with Windows, macOS, and Linux operating systems. No external software installation is required for general usage.
How do the custom shortcuts on trading keyboards work?
Our keyboards feature dedicated mechanical keys designed for quick trade executions and macro bindings. Detailed setup instructions for popular trading software (like MetaTrader, TradingView, etc.) will be included with your purchase.
Courses & Billing
How do I access the digital trading videos and courses?
After successfully purchasing a digital course or video package, an automated email containing instant download links and access credentials will be sent to your registered email address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and secure cryptocurrency payments for select digital products.
What is your return policy?
We offer a 14-day return policy for physical hardware products (like keyboards and desk mats) provided they are unused and in original packaging. Please note that digital downloads, videos, and masterclasses are non-refundable once accessed.